Effective date: September 19, 2026

Bazaar Chalo helps local sellers deliver fresh products and everyday essentials to customers. This Delivery Policy explains how delivery works, what customers should expect, and how to report a delivery issue.

1. Delivery Areas

Delivery availability depends on the seller, product, delivery partner, and your address. Available delivery options and charges are shown during checkout. Some products or sellers may be available only within selected local areas.

2. Delivery Times

Estimated delivery times are shown during checkout or in your order updates. Times are estimates and may change because of seller preparation, traffic, weather, demand, public holidays, or other circumstances outside reasonable control.

3. Delivery Charges

Delivery charges may vary by seller, distance, basket size, delivery speed, and current offers. The applicable charge will be displayed before you confirm your order. Promotional free-delivery offers may have minimum order values or other conditions.

4. Customer Responsibilities

Please provide a complete and accurate delivery address, phone number, and delivery instructions. You should be available to receive the order or provide a safe place where the delivery partner may leave it. Additional charges or delays may apply when an address is incorrect or the recipient is unavailable.

5. Order Preparation

Sellers are responsible for preparing, packing, and handing over products for delivery. Fresh and perishable products may be packed according to their type and expected delivery conditions. Product availability may change before preparation begins.

6. Delayed or Failed Deliveries

Contact us through the Contact page if your order is significantly delayed, cannot be delivered, or shows an incorrect delivery status. We will review the order with the seller or delivery partner and help identify an appropriate resolution.

7. Damaged, Missing, or Incorrect Items

Check your order when it arrives and report missing, damaged, or incorrect items as soon as possible. Include your order number and photographs when relevant. Refunds, replacements, or other resolutions are handled under our Refund Policy.

8. Delivery Restrictions

We may be unable to deliver to restricted, unsafe, inaccessible, or legally prohibited locations. Delivery partners may refuse a delivery when conditions present a safety risk or when identity, age, or other legal checks cannot be completed.

9. Contact Us

For delivery questions or help with an existing order, please contact us through our Contact page.